Palm
Palm Support is the worst support ever!

I have too many complaints to write. The tech support is based out of India and the Philippines I think. Spent hundreds of dollars on a Treo Phone device. I was guaranteed that I would not lose any of my information twice and did! Hours on hold then given wrong information and had to reset my phone twice which means erasing everything

1755 contacts! They give me a tech that doesn't know much and It is a fight to get anyone a supervisor does not even come to the phone. The tech continues to place me on hold to check with others about what she is doing. This happened last time also. They mam you to death mam it is this and mam it is that it is very condescending and rude they have no feelings and the conversations are stalled as they read the text books while you wait. Mind you this phone is hundreds of dollars and after 90 of support and hours of my time they wanted to charge me for more tech support when they messed up!!

Company: Palm
Country: USA
State: California
City: Sunnyvale
Site: palmone.com

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