Lowe's
After one month, still waiting

I purchased a extended warranty with my Maytag washer from Lowe's. When my washer broke I called to have it repaired. That was a Aug. 6. It is now Sept. 10, and still no repair. It was to be 6 to 10 business days for the part to come in. Then there was all sorts of reasons for delay. My wash was really increasing. Just think of your families sheets and towels for one week. Then add in all the clothing! I complained to the people who were to do the repair with no results. I complained with the extended warranty people. They were working on it, checking into it. A lot of words for no customer service. But today I was told the part was in, they would come between 3 and 5pm. Hope at last, however it is 6:38pm. No courtesy call to let me know they they are running late. Well, more lousy customer service. I really don't think they are coming anymore, today. I'm a older lady 59, I remember when great customer service was important. We ran our own business, we wanted to provide that kind of service. I guess big companies may be to busy for that.

Company: Lowe's
Country: USA
State: Florida
City: Orange Park

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