Sears.com
Delivery date missed and double charge after order cancelation

Sears could not deliver on the agreed upon date. They suggested I cancel the entire order and re-order with the original desired date. I did this and miraculously they were able to deliver on the desired date. However, they charged me for both the canceled order and the received order. I have spent over 5 hours being transferred from dept to dept to full mailboxes to people who promise to call back but never do etc. Three months later I have still not been credited for four appliances that were never even received.

Company: Sears.com
Country: USA
State: Illinois
City: Hoffman Estates
Site: sears.com

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