Comcast
Service interrupts, no fix from comcast

We recently signed up for Comcast Digital Television, along with high speed internet. They came and set up the boxes, and all was perfect, until the tech left.

Almost immediately after the tech left, I noticed that the Digital Cable service was not as expected.

The best way I can describe this is as follows; The cable TV intermittently goes black or pauses (kinda like a dvd skipping) then turns to black, with no sound, and then returns, all within about 5-15 seconds, and repeting every 30 seconds or so, for about 15-45 minutes. This happens during about the same time every day, (right around noon, and at about 10 pm)

I have talked on the phone to several service reps, and they have "fixed" the problem in their eyes by sending my cable box a signal.

Actually this did nothing, the problem still exists, so I call them back and they begin to go through the same thing that we just figured out didnt work. I tell them we already did that and I would like the problem escalated. They send a Tech (independent contractor) out to my home. He looks at the lines disconnects all but the one running to the living room, reruns that one, switches out a splitter, tells me that that was probably the problem and says he's done.

Well as he was leaving, the problem started up, and i pointed it out to him. He did nothing but RUN to his truck.

OK so i call them back, they send another (independent contracter) tech out, this one was complaining about having left two different tools at clients houses earlier that day, and being out partying that night. He continued to tell me about the hangover he had, as he was "fixing" my problem. He also made sure to give me his card so I could "contact him if the problem still exists."

Well he rerally didnt do anything, as there was no actual work done but switching out thTHE SAME SPLITTER that was already replaced.

He leaves, and the problem still exists, so I call them back (a third time). Finally I get someone that *Should* understand the problem because it is a Comcast Tech (not an independent contractor) he tests all my lines from the cable box and modem all the way to the pole and replaces my digital receiver because he says he's had problems with the rectangular grey ones, and gives me a little black one (looks kinda like a dsl modem). He also informs me that "I've seen it where someone has had a very old vcr and they turn it on and it messes with the Digital Cable service."

No problems (that he sees, of course, its about three in the afternoon, NOT when the problem normally happens) and that he will send a line man out to replace my lines to make sure this isnt the problem.

Well, alas, he's leaving and i flip the tv on and guess what... Yep THE PROBLEM IS HAPPENING WHILST THE COMCAST MAN IS IN THE DRIVEWAY.

Anyway another four days pass and finally the line man shows up. I tell him the problems I'm having and he says "What I don't understand is why you are the only one on the block having this problem, I mean no one else is complaining."

He replaced all the wires, so "everything';s brand new" and guess what...

Problem still exists. And as a matter of fact, it isnt only the digital cable service that gets messed up, when this is happening, my high speed internet box shows a dramatic drop in the signal to noise ratio, from 38 to about 22-24, so its not specific to my box.

Company: Comcast
Country: USA
State: Michigan
City: Ann Arbor
Site: comcast.com

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