Newport News Clothing
Charges more than amount approved when placing order Internet

I placed an online order on 8/11, using a 20% discount and free shipping code found on a coupon website (I've used codes from this site before). I confirmed the total amount -and that the discounts had taken - in my shopping cart and approved $51.88 to be charged to my credit card. I saved a copy of the receipt page showing, $51.88. The next day, I received an email confirmation - but without the discounts applied - for a total $63.99. I immediately emailed the company about the discrepancy and received a corrected receipt showing $51.88.

However, when the clothing arrived, the receipt in the package showed $63.99 and that is what they charged to my American Express.

I've contacted customer care 3 times and each time they tell me what a valued customer I am but that they don't accept third-party codes. Well, they did accept a third party code, I approved $51.88 to be charged to my card and I am SHOCKED that they can charge more than I authorized and get away with it. This seems very wrong to me.

Company: Newport News Clothing
Country: USA
State: Virginia
City: Hampton
Address: 5100 City Line Road
Phone: 18006882830

  <     >