General Electric Company
Bad service

Nov. 28th a service tech (#659) came to the house to fix the microwave. The part that he had was broken (fan), so he took the fan off the old component and put it on the new one. Using the Microwave, approximately ten minutes after he left, the fan started hitting something within the microwave. Upon calling the tech, he wanted me to take the microwave apart and fix it by pulling the fan out a little. I told him I would rather have him do it because he knows what he is doing. You would think that he would come back or reschedule when he received the replacement part. NOPE!

Then having to reschedule with GE (because I hadn't heard from the tech) for Dec. 06 between 0800 and 1200 hours. Last night I receive GE's automated confirmation request for this date (12/06). At about 1330 hrs. I call GE to find out why the tech had not shown up only to find out that I had been rescheduled for Dec. 11th (without my knowledge) and that I could change it for tomorrow, which I did. So, after talking to GE's Customer Service (Raymond), he said that he did not show that I was scheduled for today (why would I receive the auto confirmation and it being written on the calendar as to the scheduled appointment?) and that he would check into this and gave me the telephone number to Customer Relations. Calling Customer relations and talking with Jackie, explaining that I have lost a days pay due to waiting for the tech to show up (which he didn't) and having to reschedule for tomorrow, which I didn't appreciate. I was told that I was RE-rescheduled back to the 11th because the PART HAD TO BE ORDERED??? Give me a break! The tech knew it was bad november 28th!!! Jackie's attitude was it is my tough luck and that the blame is because the part wasn't ordered in time because the tech didn't have the part when it was for service TODAY. Wouldn't the tech know that this part might be needed if it was bad november 28th when he was called about it ten minutes after he left the residence???

Company: General Electric Company
Country: USA
State: South Dakota
City: Rapid City

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