DirecTV
Unauthorized $137.93 Bank Draft After Closing Account in Move

My account was cancelled in October when I moved from Kentucky to Indiana. I specifically requested that they close my account (not suspend it) since I was moving out of the state. I was not under any contract and my balance was paid in full. Recently (August) I noticed an unauthorized charge drafted against my bank account on 8-1-08. I then checked my (closed) DirecTV account online and discovered that billing had resumed six months after I moved away, for service to a residence where I no longer even lived.

I did not receive any service, and the $137.93 charge drafted from my bank account was illegal and unauthorized. They even had the boldness to charge a $15 disconnect fee. I informed them that unless I receive a credit back to my account or a refund check immediately, I am going to contact the local media fraud hotlines to publicly settle this matter. I find it hard to believe that this is the way they do business, and you can be assured I will never be a DirecTV customer again. I will also tell everyone I come in contact with that they are a corrupt company.

Company: DirecTV
Country: USA
State: Kentucky
City: Louisville
Site: directv.com

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