Walmart
Hour-Long Wait for Fishing License, Rude Department Manager

I went to the Walmart in Quincy last Saturday to get a fishing license. When I approached the fishing hunting department, No one was at the register. So I found an employee and told them I needed someone at the desk to purchase a license. She got on the phone and called someone telling them I'm waiting for a license. After 15 minutes and no arrival I picked up the phone, not knowing how it works and called any department that would answer, telling them I'm waiting for a license. They paged over the PA system asking for someone to help me at the fishing department for a license. After another 20 minutes, Still no one shows. Now because of the PA system, their are 3 of waiting for license's. I again got on the phone calling anyone who would answer. At this time its been an hour. Finally Moneque a so called department manager showed up and couldn't find the key to the drawer to get the slips we needed to fill out for the license. She was calling someone a few times, And still the clock is ticking. While I've been waiting customers are asking me for help finding items. I told them if I worked here I would have quit by now. I told Moneque I wanted a discount for the 3 other items I will be purchasing. She told me in no uncertain terms, That she "will not give me a discount and that she was on a break when she pulled away to help me" I then told her I wanted to speak to the person above her! She then told me, "I'm used to people complaining and it doesn't bother me" Also she stated "good luck with Michele she 's is younger than all of you waiting and doesn't have a clue" Well Michele did show up and granted me a 10% discount and really had nothing to say.

Moneque also questioned the amount of my gift card, I told her it was a gift and I knew it was $30. Because my nephew gave it to me to get a fishing license. She obviously hasn't a clue how to do her job. And is rude, arrogant and should in no way be a department manager. If anything she should be unloading trucks, so she will have nothing to do with the customers. I will be sure to tell my nephew, to never get me gift card to Walmart again. I would rather stand in line somewhere else. I almost took my dog with me, and would have left her in the car, Thank god I didn't. The heat probably would have killed her..

Company: Walmart
Country: USA

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