Movie House Vacation Rental
No Refund Given

We contacted the number listed to reserve a house in Las Vegas, Nevada. The problem started immediately. They quoted us a price of $496 including the $100 non refundable cleaning deposit. After the receipt of the payment they told us the price did not include the cleaning deposit and that we had to send them an additional $500 deposit plus 100 cleaning. We had not choice as the reservation was not cancellable. They refused to take any credit cards or PayPal.

They called us the night before and advised us that they had double booked the home we were in and they wanted to move us further from the strip. We agreed so long as we were not charged any extra and asked them to shut the pool heater off because we did not want to pay any extra. They agreed.

When we arrive our code did not work. After resolving that issue the garage door closure had exploded all over the floor, the wall and the garage floor leaving a nasty grease odor. Additionally the house was 85 degrees and the cooler was not working.

The owner arrived at MIDNIGHT unannounced looked at all the grease but did not even bother to clean it up. Then he was rude about fixing the AC unit. We were left to clean up their mess.

When we left we cleaned the house and left it in better shape then it was when we arrive. They have advised me that they are holding by $500 deposit because the pool heater was on too high. They left the pool heater on, not us. Not one of us their touched it or even knows where to look. We had no lease agreement in reference to a pool because we did not rent a property with a pool they moved us because of an error on their part. Moreover, WE NEVER touched it.

There is a lot more to this but you asked for brief.

We request a full and immediate refund of the $500 deposit.

Company: Movie House Vacation Rental
Country: USA
State: Nevada
City: Las Vegas
Site: moviehousevacationrental.com

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