United Parcel Service
Paid $78 for next day air, guarantee excluded this zip code

I paid $78 for next day air shipping which is supposed to get to a place by 10:30A.M. 11:30A.M. Rolls around, I call customer service and they tell me that there are zip code exceptions to that guarantee. I use UPS World Ship software to process my orders and there was no indication that this zip code was an exception. So, I paid $78 for a service that I could have paid $8 for and it would have been delivered at the exact same time. The supervisor I spoke to told me it's my fault, I should have known, and she will not refund the difference. What horrible customer service UPS provides and unfortunately it's not up to me to cancel our shipping account, or else I would have instantly. I recommend never using UPS, go with FedEx or DHL.

Company: United Parcel Service
Country: USA
State: Georgia
City: Atlanta
Site: ups.com

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