Best Buy
Extended service agreement missing from system, repair delayed

In May I renewed the extended service agreement on a television purchased at Best Buy. On June 16th, I took the television in for repair. The Geek Squad couldn't find me in the system. I showed a copy of the agreement, but was told it hadn't been entered into the computer system. I was given a number to call about the agreement. I talked with a service rep who said he would send it to the accounting department and it would be updated in 7-10 days. (Repair could not begin on the television until it was "in the system."

As of today, it's still not entered into the system. When I called today and asked for a supervisor, I was told they would escalate it and it would be entered in the system in 7-10 days.

Work on the TV can't even start until the agreement is entered into the computer system.

Company: Best Buy
Country: USA
State: Virginia
City: Sterling
Site: bestbuy.com

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