Walmart
Poor customer service

On Sunday June 22 my children and I were shopping at Walmart in Florida, University and Oakland park Blvd. My son leaned on a rack and the sign flew off. An employee named Maria (from lingerie) came charging at my son yelling at the top of her lungs “why did you touch that, you are not suppose to play around here, don’t play around here! ” My son 8 yrs old started to cry, I asked Maria not to yell at my son and told her as she walked away he was not playing with the rack. I proceeded to ask another employee for the manager, she immediately called for the person in charge of lingerie. Vanderlin asked to speak to me over the phone, she sounded like I was bothering her and did not bother to see me in person after I asked to speak with her in person. I spent over $300 that day and I was appalled with the customer service I received, not even the cashier Erica acknowledged me. I love to shop at Walmart and I do so biweekly, sometimes weekly. I will never shop at store #1349 again. With the rising cost of economy these days Walmart should feel privileged to have such a loyal customer as myself. Please see that this situation is remedied, so other loyal customers do not have to be subjected to substandard customer service.

Thank you,

Beatrice Pilarte.

Company: Walmart
Country: USA
State: Florida
City: Sunrise
Site: walmart.com

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