Lowe's Home Improvement
Incomplete refridgerator installation

My wife and I recently purchased a refriderator from your Springfield, Ma location. We requested that the fridge be delivered and installed. The delivery men came and plugged in the refridgerator but told my wife that they did not have the part to connect the ice maker. They then told her that she would have to go buy the part.

When I arrived at home we went out to find the part at our local Home Depot where we found several employees that were delighted to hear about the terrible service that we received from Lowe's. They picked out some parts that should work and explained to me how to install them. When I arrived back at home - to my dismay the parts did not fit appropriately. I then returned to Home Depot and tried some other parts that were similar. Unfortunately those parts would not work either as the parts that were left by the delivery men had a special connector that was in the section of hose the installation team removed with the old refridgerator.

I then called the store in Springfield and Spoke with the assistant manager. I explained the problem and told him that I would like to have the unit fully installed as was requested. He told me that the installation team were not plumbers and could not install new hosing. I told him that the hoses were there and should have been easy for their "professionals" to handle. He then told me that he would have a specialist call me back in about an hour or have another team come back out on June 23rd to install the ice maker. Neither event happened. It has almost been a week with no contact from the store.

Company: Lowe's Home Improvement
Country: USA
State: Massachusetts
City: Springfield
Address: Boston Rd

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