Verizon
Unauthorized $198.36 Charge Instead of $98 and Bills Never Seen

First bad sign: We signed up for FIOS in September but did not get active service until November.

Second bad sign: We could never sign in to view our bill or what's due. When we were able to sign in, we disabled direct deposit. (We wanted to see or regulate how or for what we were being billed via paper bill.)

While signed in, elected to pay the bill due. We used a different credit card other than the card that was on file, a card with a different name. We chose the option to charge the credit card for one time use only.

A couple of days later, I found out Verizon did not take out the $98 online services said was due. Verizon took out $198.36 instead (unauthorized!). I called to inquire about what I felt was a mistake.

I got the run around for more than two hours because we did not have Verizon phone service. There was no resolution as to why I was charged $198 for FIOS TV and Internet services. I asked Verizon to discontinue online billing services and to send me a paper bill.

April came and I realized we did not see a bill. Once again I tried going online to view the bill but was unsuccessful. I called Verizon asking why I have not received a bill and if I could have one mailed to me.

While on the phone with the representative, I asked if I could speak to someone in FIOS billing. Once again, I was told they were unable to see the bill nor could they tell me what my actually bill was or what I was being billed for.

I called Verizon to dispute charges, after receiving April-May and May-June bills with two separate billing account numbers and charges with different amounts for different services.

I called to speak to a manager, hoping she could clarify what was going on with our billing and she to forwarded me to different departments that had no answers.

I pretty much got the idea that they were indirectly telling me, we do not care about extra charges or what your concerns are. Just pay what we tell you to pay. Let us regulate your money and we were supposed to accept this.

Company: Verizon
Country: USA
State: Maryland
City: Annapolis
Address: PO Box 9002
Phone: 8006882880

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