Sears Roebuck & Co
False Promises Failure to Honor Refrigerator Warranty

Kenmore refrigerator after 18 months had a compressor failure. The owner's manual clearly states there is a "Five-Year Full Warranty on Sealed Refrigeration System" and the compressor is listed as one of the parts included. The warranty further states, "Sears will repair the sealed system, free of charge, if defective in materials or workmanship".

When I called for warranty repair service, I was told there was a $55.00 minimum charge to have a repair person come out and this charge would be cedited against the total labor charge. I immediately raised a flag and asked why where was any charge. The customer service rep said the five-year warranty covers parts only. My reply was, "So, Full Warranty doesn't really mean full warranty". The rep said only in the case of a recall would parts and labor be included.

I contacted Customer Relations via e-mail and received a reply from Mike Adkins stating the full warranty applies only for one year, and the five year warranty on the compressor only covers parts. Mr. Adkins referred me to my owner's manual. I do not know what document he is looking at, but my manual makes no exceptions to the "Five-Year Full Warranty" or the "Repair Free of Charge" statement.

This is intentional false wording of the warranty if Sears will not honor it as presented and, of course, all my business that used to go to Sears will go elsewhere.

Paul
Columbia, South Carolina

Company: Sears Roebuck & Co
Country: USA
State: Illinois
City: Hoffman Estates
Address: Hoffman Estates, IL

  <     >