Woodwind And Brasswind, Woodwind Brasswind
Took Money and Failed to Ship Drums

I ordered a Pearl Snare drum for my son's birthday on the 5th April

I received an email on the 5th May then another on the 1st of June both saying the item was back ordered and shipment would be delayed.

I rang the company on the 5th June and was told the item would not be restocked and wasn't back ordered at all.

I checked the website and found the same stock item under another item number. The published price was now higher than the price I had paid for it. The item was only available in the color black.

I rang again on the 6th June and advised that I would take the same item in the color black (instead of Maple) as it was listed in stock on the website. (item 750552). Customer service confirmed this was available.

I have rung and left 3 messages with Charles - extn 2451

I rang customer service and was referred to 2 different people.

One (Charles) said I could have another pearl item that was in stock (a cheaper priced item than the one I ordered)

Another (Mary) said that even if the stock was available they couldn't ship it to me as the item is a Pearl drum and unable to be shipped outside the USA. She said check the website FAQ's

I checked the website FAQ and it didn't list Pearl. I take it that Mary is misrepresenting the truth.

As this is an item for my sons birthday day that has come and gone it is causing me personal distress.

All I want is the item that I ordered so I can give it to my son for his birthday. Is this too much to ask.

Geewot
Wellington
New Zealand

Company: Woodwind And Brasswind, Woodwind Brasswind
Country: USA
State: Indiana
City: South Bend
Address: 4004 Technology Drive
Phone: 8003485003

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