Charter Communications
Hidden charges and poor service at to high a cost

I have become fed up with charter's hiddin cost high prices and terrible service. I called and had service turned on i just wanted internet at first. Then the ladie on the phone say's well if you add cable tv it will be cheaper.

So I ask my roomate's and they agree on basic cable and the 10 meg internet. The service guy comes out hooks it up come to find out its like 15 channels. So i ask service tech about it he says sorry if i change you to regular i have to charge you full price.

So i call customer service and change it to extended basic with a digital box my bill has doubled now from 35.00 to 77.00 but I figure ok i will deal with it. Service works ok but the internet lags frequently. But it better than dsl or dial up.

I get my first bill its 54 dallors I pay its still more than they quoted me but ok. Well a month goes by and i have my digiatal box now tv servoce is pretty good. I get an email say's my bill can be viewed online so i look at it, 143.00 way more then they quoted me, but its online bills does not show credits or discounts.

I figure well i will wait untill i get hard copy another months goes by no hard copy now my bill is over 230.00 so i get on the chat thing with these guys. Service rep says they charged me 23.00 for change of service fee. And that becuase i viewed my bill online they stopped sending my paper bill, but he will send one right out to me.

Now Charter is pretty much the only high speed internet service in my area so they get away with it there back handed deals and there price gougeing. Something needs to be done about comanys like this they should not be alloud to be the only provider.

Company: Charter Communications
Country: USA
State: Washington
City: Richland
Site: charter.com

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