Truecredit
Unauthorized charge of $9.95 membership

I had ordered the credit report in October. I cancelled the membership within a month and according to its policy, Truecredit should not charge me at all but it still charged me $9.95 on my credit card on 10-27.

I had called its customer service many times to get the refund. Finally, the rep gave me its corporate office # to call, which is 8662122170. I called that number in January. I waited like 3 months for the refund but it did not happen at all. Finally I gave them a call again on 4-29 and the rep gave me her manager Jimmy's extension. I left a voice mail on 4-29, one on 4-30 and the last one on 5-1 but still received no phone call from him.

I had just filed a complaint in California Consumer Affairs website and BBB in Santa Barbara. (its office is in San Luis Obispo)

Company: Truecredit
Country: USA
State: California
City: San Luis Obispo
Address: 100 Cross St. Suite 202
Phone: 8057828282

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