Aarons Rent To Own
Account balance quoted as $34,000, $12,000, $9,000 and $14,000

I purchased a living room suite, TV and wall unit entertainment center when the store first opened in December. My payment was almost $600.00 a month, but due to a really ugly divorce I had no other choice. I receive a large check once a month, which is what I paid my payment with. The general manager of the store always handled my account because my payment would be a few days late here or there. My contract was for 24 months, not the 18 months that they advertise you own the items in.

In May and June my check began coming a little later, but once received I got my payment caught right back up. In July it was late coming again, and the general manager and I got into an argument on the phone and I told him to come get the furniture, which he did at the end of the month. I got all of my items back at the end of August. The policy of Aarons is that if you receive the exact items back that you turned in, your contract reinstates as though you had not turned it in. When they delivered my furniture, they broke a key component of the wooden entertainment center, which by the way cost about $1800.00. I was told they would order a new one and bring it out when it came in.

I work out of town and the general manager knew this and would always let me come in to pay when I got home. All of a sudden the general manager was gone to another location and a real jerk of a general manager was in the store. By this time I had also purchased a bedroom suite, so now I owed close to $12,000.00 to this place. Obviously I was very trustworthy for them to put that much money in the street. The new general manager and I worked through our differences only after I threw a fit because he was coming or sending employees to my home 4 and 5 times throughout the day from the first day the payment would be late. I was out of town, so when I would return there would be 4 to 7 door hangers in my yard because they had blown off the door.

In November, at my request, the store sent an employee to collect my payment, which should have paid me in advance until January. When I returned home I had received a very nasty letter from someone named Michelle. When I called the store and spoke with Michelle, I found out that only a portion of my payment had been posted. I had provided credit card information to the employee to pay me in advance. I told her no problem, I would bring in the payment they had not run plus the payment for the 15th, but I also explained that I needed her to explain her letter telling me that I owed them $34,000.00. She told me that her computer showed that is what I owed and that I had only paid on my living room suite for 3 months. We ended up in a huge argument because they had restarted my contract over again on my living room furniture for another 24 months, which made all the money I paid go away. She told me her regional manager would be in on Wednesday to fix it.

On Thursday I called and it had not been fixed. She gave me the number to call to reach the regional manager. I called him and he ended up hanging up on me, because I wanted it fixed before I made my payment, and if it wasn't going to get fixed I told them to pick the stuff up. I told them I was not going to pay for the same merchandise twice. After he hung up on me, I called and spoke to someone and found out the man I was speaking with was basically an administrative assistant to the regional manager.

After tracking the regional manager down a day or two later, he fixed the account and stated my balance owed was a little over $12,000.00. I agreed with that figure. He then told me that for the entertainment wall unit, he would credit my account for 1 payment because they can't order the part for it. After talking to him I got home to a warrant on my door that now claims I only owe $9,000.00 to pay everything off. This warrant was completed by Michelle, the one who claims I owe $34,000.00.

Then I received a call from the retention department, so I explained the saga all over again, and the lady there stated that my balance was close to $14,000.00 and that she is at the corporate office.

So, bottom line, I have paid $5,400.00 towards my living room suite, TV and entertainment center and almost $2,000.00 towards my bedroom suite, and on Monday they are picking up my furniture since no one knows what I really owe them. I purchased new furniture from Haynes Home Furnishing yesterday that is much nicer and of better quality, for not even a quarter of what they are trying to charge and for less than what I have already paid out.

Buyer beware, they are scams!

Company: Aarons Rent To Own
Country: USA
State: Virginia
City: Ashland
Address: 251 N. Washington Hwy
Phone: 8047984136

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