Direct TV
Four Repairmen Failed to Fix HD, Then $263 Cancel Fee

I have had Direct TV for quite a few years, including at my current location. I have all of the HD equipment from and through Direct TV. About 4 months ago, I started having problems receiving HD channels. Four repairmen were sent over a period of approximately 5 weeks. None could repair the problem. Therefore, I reluctantly canceled Direct TV.

It should be understood that I was voluntarily paying over $130 per month while, at the same time, my condo association provided me with free premium cable service.

When I called to cancel my Direct TV subscription, I was informed that I owed $263 for canceling. I find this ironic since I was happy to be a customer until they could not provide me with the service for which I was paying.

When you speak to a customer service representative, you cannot obtain the phone number or email for the legal department for Direct TV. In fact, all you can hope for is an address. Again, I find it ironic that Direct TV, a technically advanced company, does not have phone numbers or emails available. Do you think someone may be hiding???

Company: Direct TV
Country: USA
State: Florida
City: Lake Worth
Site: directv.com

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