Time Warner Cable
Many reps with many rules dayton

I called to set up service and make payment arraingements which i accomplished they came turned me on and took my m/o

Week later to see if i could get phone service and was informed they were turning me off because there was another bill after mine at my address and he would have to pay his off first before i could get service due to some kind of roommate clause they have and the m/o i gave them will be credited to my account made arraingements to pay that bill and mine and as it was over 300dollars i had to prepay the 21 dollars over the limit and first month before turn on which i did in advance over the phone so i could get it turned on. I set up the turn on arraingement and waited. No one showed up so i called again.

Was told they could not let me pay off both balances that he had to make the arraingements. I asked why it mattered who payed it off as they were still getting their money but they said no and of course they now have my prepayment of 50 dollars for a total of 75 dollars now

Got ahold of genteleman to make arraingements and after setting up the arraingements they found another account he owed on but said it was for 500 dollars when he was at another address. After futher investgating most of it was for boxes not returned but had been returned and account was not updated so balance was only 88 dollars so the two bills were under the 300 dollar limit they set him up on arraingements and told him they would come mon morn. And he needed m/o for 28 dollars for first month which he went and got. They didn't come because he could not answer phone fast enough so i called that afternoon when i got there and they set him up for tues.

On tues they called and came first to pick up the m/o and was informed it was not right amout so they could not turn it on. So i called when i got here to find out what it was about. And was informed he was suppose to pay 1st month in advance and 1st month payment arraingement in advance. So as we were trying to set up time to turn it on again she was reading the account summery and again the 500 dollar amount can up and we explained he had that checked out and it was only 88 dollars because of the equiptment charge. She said she had to review the account and would be right back.

After more than 20 minutes on hold she came back and said he still owed the 400 dollars on the account as they deducted the month in advanced the had charged before he had it turnd off and due to the two bills which were now over 500 dollars there was no way they could help him at all and that until that bill is paid no one at this address could ever get cable again.

Of course they still have my money that will be credited to a bill that i will never even if paid off be able to cable at my address again.

So after a week of trying to work out some kind of arraingements with time warner because i really wanted to get my cable back and more than 75 dollars and being misinformed but 4 reps i feel like i was treated unfairly and they took my money under false reasons and i want nothing to do with them any more.

I now have dish network satillite

Company: Time Warner Cable
Country: USA
State: Ohio
City: Springfield
Phone: 9372946400
Site: tmdayton.com

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