Victoria's Secret
They play a shipping game & hold on to your money for weeks RIP OFF Colombus Ohio

Shops, Products, Services

We have ordered from the victoria's secret catalogue (for my wife) for the first time (and last) and using there size chart to a tee and decided on one size smaller than the chart indicated (i don't know much about fashion but i am a carpenter and know how to measure) and after about 10 very confusing e-mails stating that all has been shipped, then half the order has been shipped then 3/4 of the order has been shipped (you get the idea) once we had received everything, the pant suites were 2 sizes to big, now that's 3 sizes to big using the size charts on the website

After calling costumer service we had to place a new order and ship this one back at our expense

1st order = $272
2nd order= $245
re-ship = $27

Original cost for items = $198

Now a new set of confusing e-mails followed and we end up with one pant suit and half of the other one and an e-mail stating that it will be impossible to complete the order. Now that means that i must again ship an item back to them at my expense $14. Now they have $517 of my money and $41 of shipping cost to me for a $99 pant suit that we have in our possession. Now 14 days after receiving confirmation from Canada post (thank god i paid extra to get a signature confirming delivery) i called costumer service asking where was my refund and was told. It's not in our system call back in a week, the operator was a #$*&? By this time i had received my statement and had to take money from my account to pay all of this, close to a month.

So i call the following week only to told once again that my credit does not appear in the system, until i mention the signature from Canada post weeks ago and my credit magically appeared. After crunching the numbers with a confused operator i received my credit only to be about $30 short on my refunds

Now if you have money to lose and only have a part time job (to have the time to deal with this company) i suggest going to the mall and try something you like and go home, it's that simple

My experience with victoria'a secret
$558 held for a $99 item and close to six weeks for a refund and under by $30 not counting cnd/usd exchange loss. Can you imagine how much money this company makes on interest with other people's money. The size chart is a money making machine

Robert
St-Valentin, Quebec
Canada


Company: Victoria's Secret
Country: USA
State: Nationwide
Phone: 9374384197
Site: www.victoriassecret.com
  <     >  

RELATED COMPLAINTS

Victoria Secret
Online Purchasing Unreliable customer service is their SECRET

Victoria's Secret
Money Hungry Rip Off Columbus Ohio

Totsy
The worst online shopping experience

Blockbuster - Blockbuster.com
Blockbuster.com Shipping charges of $28.93 for 2-3 days shipping, service not provided

Victoria's Secret
Supposedly ships items, but you never get them! Tricked and lied to us

WFNNB - Victoria's Secret - World Financial National Network Bank
Harassment calls from collectors, Claim not received our Money Order, and add interest to our account

Abc Distributing
Crazy Company!

Victoria's Secret
Ripoff Will not acknowledge receiving a return and will not process an exchange

Target Corporation
Online Order Was Nothing But Trouble

Dimoutshoes.com
Never received shoes