Direct TV
Unauthorized $165.39 Debit After Told No Early Cancellation Fee

The Day after Christmas I checked my bank account and they just took $165.39. No warning, nothing. I see I am not the only one. The email I sent today says it all.
Thanks to your site I will go to the bank tomorrow and let them know!

Dear Direct TV,

Why has your company treated me like this. I have been a customer for over 8 years!
I moved and tried to get Direct TV in my new home. Because I face north and my apartment complex will not allow me to place a dish anywhere but my patio I could not get your service. I called your company and told them this and your representative said they would not penalize me with an early cancellation fee. I received a bill and had a credit of $4.37.

Then on December 21th I was debited $165.39 out of my Debit account Visa check card without any warning at all. The bill arrived after the money was taken. No email no phone call just a stealth action on your part. This caused me to be overdrawn and ruined my Christmas and New Years for myself and my child. I will not be able to recover from the overdrafts for months. I contacted your company and spoke with Josh #W5089 and he said the charges would be reversed.

I see a credit with your company but no money returned to my bank account. I contacted your company this morning twice. First I was on hold for 20 minutes since your computer recognizes my phone number and puts me to the back of the que since I am no longer a customer. I called again at 11:11 am and waited another 12 minutes before Antoinio answered my call. As soon as I explained to Antoinio that I was wondering when I would receive my money back he said he would check and then hung up on me. Why.

Did I give your company any reason to treat me like this?
Will I ever get my money back.
What is a $19.76 Communications service tax? Is this allowed by the FCC?

What really upsets me is that I only rent at my current location. I would of liked to have Direct TV but due to circumstances beyond my control I can't. So, for this I am treated like, what? Words cannot describe how I feel. Do you treat all your customers like that. After 8 years is this how I get treated, but if I was not a customer then I would be important enough to your company to actually want to talk to me. I have ATT as my home phone I have ATT as my internet I have ATT as my cell phone and I had you as my TV provider. When I moved each one of you has treated me like Dirt. Why?
I paid you every month, on time, recommended you to others and for what? Look at my situation now. I am out $169.76 and no one will talk to me.
What do you think I will say when someone asks me about Direct TV.
Granted you are better than cable and I would love to be able to have your service, but when the opportunity arrives when I am able to get Direct TV do you think I would want to be a customer again?
Please at least tell me what I did to deserve to be treated like this?

Tracy
Dania Bch, Florida
U.S.A.

Company: Direct TV
Country: USA
State: Florida
City: Dania Beach
Phone: 8005315000
Site: directv.com

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