Radio Shack
Horrible Customer Service Even Worse Return Policy

The employees at the Radio Shack @TUCSON-EMBASSY PLAZA#01-3106EMBASSY PLAZA3936 W INA RD STE 332TUCSON, AZ 85741Phone: (520) 744-6776

Should all be fired. They are incredibly rude, unprofessional and unhelpful. My husband purchased a little GPS system for me for Christmas I wanted to ask the person at the counter for more information and their recommendation but he was playing on his cell phone and would not answer my questions. My husband just went ahead and got what was on sale. I opened the system a few days later and found that it didn't work. The system does not turn on without hitting the reset button each time.

I went back today to either exchange or return the unit. It was my intention to upgrade the unit if anyone there was willing to talk to me. I went in with everything that came with the system but was told that I could do nothing because I did not have the clear plastic wrap that the unit came in. I find that to be ridiculous as #1, who keeps the clear plastic and #2 it's the Christmas season so there are going to be returns and exchanges. They kept saying that you have 30 days and you have to bring in everything and it's on the receipt. First of all, it says 90 days on the receipt and again, the clear plastic wrap?

I asked to speak to the manager and said that the answer that I received was unacceptable. One of the people from behind the counter called the manager and I could literally hear the manager speaking to him saying to tell me too bad and get out of the store, he didn't have time to deal with people's problems. At that time I called my husband and said that he needed to come and talk to them because I wasn't going to stand there and be treated badly. I told the two people behind the counter that had the person not been to busy on his cell phone when we came in to make the purchase, I wouldn't be there. One of the guys behind the counter then literally said, F* this, I'm not dealing with this lady.

Needless to say, that pissed me the hell off. I told them that I had never in my entire f-ing life been subjected to such horrible customer service. I said that I could not believe that they didn't make any attempt, at all, to resolve the situation. At that time the other boy behind the counter said that the only thing I would be able to do was an exchange but as they didn't have any more in stock, they would call another store. The only store that had it was on the other side of town and well, without the GPS I had no idea how to get there!

I can not believe the piss poor treatment of their customers. From the manager on down, Radio Shack has lousy employees with lousy customer service training.

Searstd0Tucson, Arizona
U.S.A.

Company: Radio Shack
Country: USA
State: Arizona
City: Tucson
Address: 3036 West Ina Rd

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