National Home Protection
Do not honor their contract!

On 9/11, I requested (NHP) to send out a contractor regarding a heat pump. NHP responded by sending out a contractor. As a result the contractor repaired the problem as per request. On 12/13, I again request NHP to send out a contractor to repair the same heat pump. This time NHP sent out a different contractor. This repair person recommended the heat pump replace due to normal wear and tear.

As a result of this contractor's recommendation, I contacted NHP as to the status of the heat pump at which time NHP advised me that they declined the request of their contractor because I needed to have had annual inspections of the heat pump.

I in turned advised the company that both repair and maintenance has been applied to the heat pump in which the last two were days were 7/15 and 3/15 by another contractor. NHP still declined the suggestion by their contractor to replace the heat pump. At this time I requested that NHP cancel my three year contract due to their decision not to honor their contract. NHP refused to cancel my contract.

Company: National Home Protection
Country: USA
State: New York
City: New York
Site: nationalhomeprotection.com

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