AT&T Uverse 3 Free Receivers SCAM
Free Receivers Promise Broken as Bill Rises to $74.88

I know U-verse is IPTV, but there is no associated category, so I chose cable TV. I signed up for the AT&T U-verse U200 package (without internet) and had it installed in my home on 8/5. The package included 3 free receivers, one being a DVR which can record 160 hrs of SD video and 80 hrs of HD video. Month to month billing - no contract. 1st month free. At $59.95 per month.

Since then, the service has been great and the bill has always been around $60 per month. Well, this month (Feb 09) my bill is about $15 higher than the rest ($74.88), so I called customer support. They told me 2 things happened about the same time: 1. My 6 month introductory period of receiving a $10 credit on my bill has expired, and 2. The cost for additional receivers has increased from $5 to $7.

Now, as you may feel the same as I do, I'm starting to get aggravated at this point. I told the rep that when I signed up, I was told clear as day that I would not be charged EVER for the receivers. I even asked if it was only for a limited time, and that I would not see a rate increase after the first 12 months, for example. That was how they marketed their product back then: 3 free receivers, period. NOT 3 free receivers for the first 6 months.

I remember when I got my first bill and they actually charged for the 2 additional receivers in addition to the free DVR box. There was a $5 charge for each, then further down the bill there was a $10 credit. So I called in and asked if it would always be this way. It was confirmed that it would always be this way, and that as long as I have the account, I will not be charged for the receivers.

Yesterday when I called customer service, they said they are sorry for the miscommunication, but prices go up, just like a gallon of milk goes up at the store. I'm not finding this analogy funny, of course. I told him that I would dig up my info from when I signed up and call in to a supervisor tomorrow. Stay tuned.

Company: AT&T Uverse 3 Free Receivers SCAM
Country: USA
State: Ohio
City: Clevaland
Phone: 8002882020
Site: uverse.att.com

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