Direct Tv
Service Repeatedly Shut Off After Payments, Debit Card Charged

I had DirecTV for a year and a half. I was late a few times but would always make a payment every month. When I came back to pay my bill, it would be 3 or 4 times what I expected, so I could only pay partially. I paid online what they said was due immediately. Then my TV service would be shut off and I would call the number. It said to pay so much to get it reactivated, so I did. When they saw I would do this, they made a regular habit of it. They would turn my services off after I made a payment. There were times when I paid them 3 times in one month.

Finally, I was sick of it. The last bill was 3 times what it should have been, so I asked for a statement. They never sent me one. In fact, they shut off my online bills also. I paid in October and did not have another bill due until Nov 20. The weird thing is that they shut me off on Nov 4. I did not have any more money to give them. They charged my debit card, and when I called to get the charges refunded, they refused. They said my account was permanently cancelled. It was weird how they took the money first and then cancelled my account. They said it was in their agreement, but I do not remember reading this.

Now my account is in limbo until this dispute is settled. I am overdrafted by over $100! They have taken a lot of extra money from me. I believe they do this to cover for people who do not pay for their services. They see I pay when shut off, so they keep shutting me off every two months. Well, I decided to stop playing their games.

Company: Direct Tv
Country: USA
Phone: 8003473288
Site: directv.com

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