Sears
Refrigerator Repair Not Completed and Next Appointment Eleven Days Out

On 10/1/07 Sears did home service on my refrigerator and yet it was not fixed. I placed a call and was told that I had no choice and had to wait until 10/11/07 because Sears decided that it was the next available appt. And the customer had pay the consequence for the technicians mistake. I called again on 10/8/07 and informed a customer service rep to call my husband at 973 699 4123 (claim he noted the computer) and of course he did not because (NOT SURPRISED) there was no notation on the computer. The technician came to my house and of course no one was home because THE TECH DID NOT CALL (per Mary-service rep). Spoke to Mary (service) and was told that the tech was not in the area and would have to reschedule but THAT I HAD TO CALL TOMORROW ON 10/12/07 BECAUSE THE CALL WAS STILL OPENED. This makes no sense. I PAID $171.00 FOR SERVICES THAT WERE NOT RENDERED BECAUSE THE APPLIANCE IS STILL NOT WORKING!!!

Sear has been giving me the run around since 10/1/07 transferring me every time I call to different departments and yet no one can help. NO MANAGERS TO SPEAK WITH OR EMAIL.

I need a refrigerator that works. This appliance is only a year 1/2 and already has problems.

Company: Sears
Country: USA

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