UPS
Unexpected CAN$34.06 fees charged to receiver of Canada package

I had sent a package from Maryland, U.S.A. to Toronto, Canada on 10/2. Based on the weight and size of the package, I was told that the shipping charge was $12.62 for Canada standard. Should I think that this was the whole charge? Yes but No, when the package was arrived in next three days, the UPS delivery man charged the processing fee, bouncing fee, liability fee, and tax for CAN$34.06 on the receiver. The UPS stores have been doing their shipping service throughout U.S.A. and internationally for years. I do not understand why the UPS store would not ask the sender to pay such charges in the first place since they had all the information of the package including values, type and shipping location. Those additional charge should have shown on the computer! I do think that it is customers' decision to use or not to use their service if we learn all of the charges.instead, they hide this additional charge to lure the customers to use their service.

I had used similar services from other carriers such as U.S. Post Office and FedEx and there was no trouble at all. With such a high competition in shipping business, I do not think that UPS using such schemes will last for long, shame on them!

Company: UPS
Country: USA
State: Maryland
City: Potomac
Address: 9812 Falls Rd
Phone: 3019833200

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