Hsbc
Late fees!

HSBC does it again!!! I can never get a straight answer from HSBC and they charged me a second time on late fees and FAILED to tell me that I can pay my bill at any HSBC branch. They don't even post this on-line. They even pick a date again for when my payment will be taken out, causing me to have a late fee and they refuse to work with me.

Below, was my first issue with HSBC and they NEVER mentioned to me that I could pay my bill anytime at any HSBC branch. I travel a lot, been on-time with my credit card payments. With HSBC you have two options of payments, one by mail or two by on-line payments. There are times I do not have access to a computer due to my job and traveling. My payment was due Saturday 9/8/07. I went on-line before noon on 9/6/07 and made my payment, BUT when I tried to schedule my payment to come out the next day of 9/7/07, the system would not allow me, it picked a date of 9/10/07. I was very upset about this. On that same date, I emailed HSBC and told them what happened, they acknowledged my payment and stated it would not post 2-3 business days, which caused me to have a $35.00 late fee. I continued to email HSBC about my late fee and how it was wrong for the on-line system to pick a date and not allow my payment to show the next day. HSBC said they could not comply with my request to remove the late fee.

I have other credit cards and when I make a payment, it’s taken out the following day even if it’s on a Saturday. I feel HSBC is allowing these types of actions to take place which in hand they charge this outrageous late fees of $35.00. They can acknowledge payment, but on “their” term which is unfair and very costly, it has to post within 2-3 business days. HSBC also stated in their email to me that “I” scheduled a payment for 9/10/07, which is untrue and I explained many times to HSBC by email what took place and that it was HSBC on-line system that PICKED the date, I did not pick the date and again they emailed me back saying they cannot comply with my request.

Company: Hsbc
Country: USA

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