Embarq
Service Cut Off and Set Up in Another Name at My Address

I have been a customer for the past 6 years. On Tuesday July 24 th my service was disconnected and new service in someone elses name was placed at my address. As soon I realized that my service was disconnected I contacted customer service. That is when I was informed of the mishap. Apparently a company called allconnect was able to rush an order through to set up new service for some else at my address with no notification to ME!!! I was adv that the mix up would be corrected.

To my dismay when I returned home that night I was unable to make going calls, however my incoming service was working just fine. So I contacted repair that stated there was a work order to reestablish service in process and to contact customer service in the morning. Wednesday morning I contacted customer service and Informed them of the issue was having, they advised that they would have corrected by end of day. Once again when I returned home from work I was still unable to make out going calls.

So this morning which is now Thursday I contacted customer service once again and was advised it would be corrected and it was. However this evening when I returned I received a call from ONCORe Receivable Management Collection agency Demanding payment for my Embarq account. I was advised that if not paid it could be reported to the credit bureau with in 30-60 days. Contacted Embarq tonight had to call long distant number to reach real person. Was adv that acct still not correct all services are not activated as before... And all they want to give is a lousy one week credit of 10.00... We will see about that one. I have spent more than 3 hours on the phone with them about this issue this week... Beware

Company: Embarq
Country: USA
Site: embarq.com

  <     >