Capital One - Richard Fairbanks
Rate Raised From 8% to 32% After Admitted Late Fee Error
- 07-03-2007
- 15
Ever since I had Capital One credit card I have always paid them on time and what they required whether in full or their minimum payments. My interest rate was 8%. Back in November I had made my payment on time but got posted after which I noticed when I got hit with a $29.00 late fee and $29.00 over limit because their fee brought me over the limit. After arguing over the phone with them they agreed that they were at fault due to maintenance and refunded both the late fee and over limit fee.
I then made my December payment which was the minimum payment. Come January I again get hit with a late fee and over limit fee which I call them and they tell me I was charged both fees because though they fixed the issue, their system still thought I was required to make a high payment for fees I didn't owe and they reversed the fees.
February rolls around and I get notice my rate now changes from 8% to 32% so I call them and they inform me because I was late twice they are raising my rate. I inform them that I was not late, they in fact look back and see that they were in fact at fault but state the rate stays. I even once was told it would be fixed and never was. As of this date they have been sent certified letters they signed for and claim never received including court papers served by me via certified mail. Despite Capital One being wrong they still harass me even when in court litigation. I'm paying them only what I owe and will be stopping as soon as I do no matter how many fees they access plus since they are no show and a ruling is made I'm completely stopping as per whatever the judge decides.
I'm angry so posting about this just to let others know that even with court involvement they ignore both certified and court notices and will probably continue till the day comes that the government does a huge bust on them.
Company: Capital One - Richard Fairbanks
Country: USA
State: Utah
City: Salt Lake City
Address: P.O. Box 30285
Phone: 8009557070