T-Mobile
Charged Returned Payment Fee Despite Sufficient Funds

I received a phone message on both of my phones stating the online payment I submitted was returned as "Insufficient". I have plenty of funds to cover the bill. T-Mobile said the my bank was at fault. Called my bank and the had sent an internal e-mail stating that there were at least ten reported issues locally with people that had made an online payment to T-mobile. The bank also said they could prove that the funds were approved for these transactions and honored with T-mobile. The bank has not charged me for insufficient funds (because they couldn't - I had the money). Reported this info to T-mobile and they claimed that no such reportscomplaints (other than me) had been filed.

They refused to research further into this issue until I had paperwork from the bank proving I had funds and the bank made no mistakes. Now I have to spend my time getting this straightened out. Needless to say, t-mobile has probably lost a customer of several years because of the way they handle their own mistakes. I do not believe this was a bank error since I made several other online payments to other companies on the same day. These all cleared with no problem.

Company: T-Mobile
Country: USA
State: Colorado
City: Fort Collins
Site: t-mobile.com

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