DPD Pools, Pooldeals.com, Poolzone.com
Takes Money - Never Ships - Never Responds To Repeated Pleas For Help Via Their Website Or Phone Calls Ripoff

Pooldeals.com has to be the worst etailer I've ever dealt with.

I purchased a pool liner on 4/29/07 (nearly all the others complaining here are also waiting on pool liners). Pooldeals.com charged my credit card on 5/1. I started sending them requests asking why my liner had yet to ship about 5/10. No response from them via their web tool, phone calls (can only leave message - no live people) or emails to owner (Charlie Doss) via 2 email addresses I found for him online. All communication has been IGNORED.

Mr. Doss has the temerity to accuse one poster here of inputting the wrong email address hence the reason Mr. Doss' company never replies. Believe me, I input my correct email and phone number on every communication to them. I wonder what excuse he'll think of to explain me away? This company is a joke. Are they busy? I have no doubt they are; however, it is inexcusable to take peoples' money and then do nothing to fulfill an order afterwards. Part of being in business is satisfying customers. If you can't handle the business you're getting go find something simpler to do for a living.

Right now I have absolutely no idea when or (worse) if I'll ever get my pool liner. I've certainly paid for my liner. My order is still open and I haven't yet called my credit card company or the authorities about this company. I believe the NY Attorney General takes great interest in consumer fraud (at least Eliot Spitzer did when he was the NY AG). If my liner doesn't ship within the next week (note, this'll be an entire month since my order) I'm pursuing my legal options.

Company: DPD Pools, Pooldeals.com, Poolzone.com
Country: USA
State: New York
City: Niagara Falls
Address: 231 71st St
Phone: 8007681049

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