AT&T Wireless
Billed Another $800 Instead of Refunding Deposit

I am a Canadian living in Mexico but spend regular time in the USA. I needed a cellphone for my USA visits. I decided to use AT&T. Because I had no credit record in the USA I was required to give them an $800 deposit for 1 year before I could have an account with them. I gave them this deposit in March when I activated the account. My account has been kept current since that time.

In April I requested the refund of my $800 deposit as the year was up. This was done through a phone call to accounting from an AT&T service center in Tucson. I was informed I would receive a check for the $800 in 8 to 10 weeks. I never received the check.

I was in Mexico during this time, in early May I checked my account online and discovered I had been charged $800 on my account. Instead of paying me my $800 they had charged me another $800.

I tried phoning their 800 number from Mexico a number of times. This cost me about $1.50 a minute. I was on hold for a total of well over an hour on numerous occasions at all times of day and night without getting through to a live person. I finally gave up as I was throwing good money after bad.

I contacted online customer service with my problem on May 15. I was informed the error would be corrected. They did reverse the $800 charge on my account but I have still not received my deposit back.

In June I requested a definite date when I would be repaid. I did not get a response to my query. In July I again reiterated my problem and requested repayment of my deposit. On July 22 I received a response saying my account information was being forwarded to accounts receivable and they would respond as soon as possible. I have yet to hear from accounts receivable and I am unwilling to wait until some unspecified future date when I will hear from them.

Peter
Tucson, Arizona

Company: AT&T Wireless
Country: USA
State: Arizona
City: Phoenix
Address: PO Box 78110
Phone: 8008887600

  <     >