FTD.com
Terrible customer service! Terrible delivery!

Over the years, I've had numberous delivery problems with FTD.com. However, I've continued giving them additional chances.

This last one takes the cake. I placed an order on 2/9 for delivery on 2/10.2/11, I call recepient and find out part of order was missing. Call FTD 2/11 was told will be looked into. Never returned call.

Call FTD 2/12 and am told entire computer system down for 1 hr. They take name number. Never call back. Called 2x more. Each time told unfortunately CUSTOMER SERVICE computer system is down, but ORDERING $YSTEM$ are working. Take name/number. Never a call back. Each time hold times for CUSTOMER SERVICE over 20 mins.

When pick ORDERING, hold time less than 3 minutes. Representative even told me that there was nothing they could do, calling back would probably result in longer hold times, no supervisors available, etc. Now, I am disputing entire charge. Let them and credit card company fight it out. I will NEVER use FTD.com again. If you want your order delivered, delivered correctly, and you want ANY customer service... Stay FAR away!

Company: FTD.com
Country: USA
State: Illinois
City: Downers Grove
Address: 3113 Woodcreek Drive
Phone: 8007363333

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