GC Services, Limited Partnership
Fraudulent billing, illegal transactions Ripoff

I have been dealing with this company since December. At first they were more than helpful, being patient and very cooperative in helping me set up a payment plan with them due to me having limited funds in which to pay off the debt. That was until the second payment was due and they took it from my account without written authorization from me and did not contact me in advance to advise me of the transaction.

I contacted them the day the transaction posted to my account hoping to resolve the issue without much fuss, if any at all. The first manager I spoke with seemed more than willing to help me find out what had happened in hopes to come to some resolution on the issue. When he didn't call me back with any information I decided to call back to see if maybe he and the representative I spoke with in December were not clear on the problem I was facing.

When I called back I was transferred to a supervisor who was more than rude about the situation and when I told her there shouldn't be a problem in figuring out where someone on there side went wrong when the conversation had been recorded (something a genuine company will do in collections of funds to keep from having legal issues with customers). She stated that I must be lying about something and that infact no such conversation had been recorded between me and a representative.

I tried again to explain the situation and that I was told no funds could come out of my account unless they received a written and signed check from me. The representative then got even more rude and I at that time requested to speak with a manager. When I was transferred over yet again I explained the whole situation from the conversation I held with a representative back in December to the two conversations I had that day with a manager and a supervisor before being transferred over to her.

She informed that the conversation I had back in December had been recorded and they record all conversations for quality control and any legal issues they might face. I then told her that I wasn't sure where they got permission to break into my personal bank account and take money from me without having a check or calling me first to advise me in advance, but that I expected the payment to be refunded along with the overdraft charges from my bank from them processing an illegal transaction. She said there was no way they could refund me any money and that in fact they had every right to process transactions through my account with writting their own paper checks with my account information on them.

I hung up with her and looked up any information I could and even contacted my bank about this problem. My bank has in turn put a block on my account for any transactions this company might try to process in the future and they will not be allowed to go through unless I show up in person to approve them. I have also filed a claim through my bank stating that the processed transaction was fraudulent. I never once signed a paper giving them any access without needing a personal, self-written and signed check from me.

I am currently trying to contact lawyers to take action against this company. I have been lied to and treated unfairly. I was more than willing to stick to a payment plan and was. They incurred funds from my account not only without my permission but 10 days before the payment was even do. They told me their computers were showing an earlier date, if that's true or not is not my problem. I was told specific information when I first set up payment plans with this company and they should have stuck to them. I was blindly robbed and it has more than stressed me out.

This company should know better, they should be more respectful of the people they deal with. And I'm hoping I can take legal action against them and keep them from doing this to anyone else.

Company: GC Services, Limited Partnership
Country: USA
State: Texas
City: Houston
Address: 6330 Gulfton Dr
Phone: 8668469964

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