PayPal
Wrong Accounts Billed for Subscriptions, $50 Overdraft Charges

I have been a PayPal customer for over 5 years. In the past 4 months they have billed the wrong accounts for subscriptions twice, causing me to go into overdraft. I have tried to cancel those non-primary accounts and credit cards numerous times, and their site will not allow me to do so.

I have contacted customer service several times with no help, only excuses that they cannot close the accounts and cannot reverse any incorrect charges. They refuse to close the PayPal accounts altogether. So far they have cost me over $50 in overdraft charges for their accounting and billing errors since Nov. Because of their ACH charges, I am unable to file a stop payment on my bank accounts. I closed my bank account, and they are still sending charges to that account rather than my primary account.

Company: PayPal
Country: USA
State: California
City: San Jose
Phone: 8882211161
Site: paypal.com

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