Marin Door To Door
Rude, Liars, Never showed up!

I scheduled a pickup with this Company by e-mail {I have the conformation e-mail} for a 5:00AM pickup to the airport on Jan 20. I even spoke to a person the night before to confirmed my pick up time, she told me there also would be a call later in the evening between 6-8PM to confirm my pickup time of 5:00AM. This second call came in and was left on my voicemail for a confirmed 5:00AM pickup.

Well At about 5:10AM still no van at my home at 5:15AM I called the company and got a woman I am assuming the owner of the company, with a very heavy Indian accent whiich I could not understand. I repeatedly kept saying "what" I can't understand you, as to which she got louder. I finally could comprehend something like "the driver will be there in another 15-20 minutes" I said, "no I needed the van by 5:00AM I have it confirmed twice!" she muttered something else, I said, "Mam, I'm sorry I can hear you but, I can't understand you because of your accent"

She hung up on me! Real nice and professional isn't it. I called back and got I'm assuming the husband who sounded like he just rolled out of bed { I guess he was the driver }and I couldn't understand him either I finally said, "Is anyone coming to pick me up?" I heard No! No one is coming! Then he hung up! I missed my flight.

So people if you want to get to your detination on time and speak to a person you can communicate with, don't use this rude, unprofessional, unreliable company!

Company: Marin Door To Door
Country: USA
State: California
City: Novato
Phone: 4154572717
Site: marindoortodoor.com

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