Free Credit Report.com
Keeps charging for services that were terminated over the telephone

This company is a joke. My wife contaced them to terminate her agreement after the 30-day "free" trial. The call was made after she tried to terminate it through an e-mail, and was told she would have to call their toll-free number, which she did. Here are the actual e-mails between my wife and them, before I stepped in:

They wrote:

Thank you for contacting Creditreport.com:

In order for us to make any changes to your account or to cancel an order we need you to call us, because certain questions require access to your personal account information. If you have any question on how to file a dispute of inaccurate items on your credit report or if you need help understanding your credit report, please contact our customer service department at 800-720-4420 or at 818 407 4620 Monday - Friday 6:00 A.M. - 5:00 P.M. PST, Saturdays 8:00 a. M - 4:00 p. M and Sundays 8:00 a. M - 1:00 p. M PST.

Thank you,

Customer Service
CreditReport. C

From:
Sent: Thursday, December 14 4:49 AM
To: support; info@mybbb.org
Subject: Cancellation Request

To Whom It May Concern,

My wife (Loubna) has been unable to cancel her "membership" with your organization, even after following the advise of your e-mails. Her initial contact to request cancellation was on 8 November (see below), and she is "still" being charged a fee of $9.95 (on 12 Dec).

It is because of the lack of professionalism on the part of your company that I have contacted the Better Business Bureau. I am request on behalf of my wife that you send her an e-mail indicating that her cancellation has been received and processed so that she will not continue to be charged. Thank you.

Dale (Husband)

Thank you for contacting Creditreport.com:

In order for us to make any changes to your account or to cancel an order we need you to call us, because certain questions require access to your personal account information.

If you have any question on how to file a dispute of inaccurate items on your credit report or if you need help understanding your credit report, please contact our customer service department at 800-720-4420 or at 818-407-4620 Monday-Friday 6:00 A.M. - 5:00 P.M. PST, Saturdays 8:00 a. M - 4:00 p. M and
Sundays 8:00 a. M - 1:00 p. M PST.

Thank you,

Customer Service
CreditReport.Co

Original Message

From: Loubna

Sent: Wednesday, November 08 10:48 AM
To: support
Subject: RE: Membership cancelation

I already called your customer service and talked to your customer service representative where she proceeded the cancelation of my membership.

However, the cancelation was done over the phone and I NEED A WRITTEN EMAIL where credit reprt.com confirms the cancelation. I await your confirmation of my membership cancelation.

Thanks,

Loubna

Support wrote:

Thank you for contacting Creditreport.com:

Certain questions require access to your personal account information.in order to confirm and/or correct your billing amount please contact our customer service department at 800-720-4420 or 818-407-4620 Monday - Friday 6:00 A.M. - 5:00 P.M. PST and Saturdays 8:00 a. M - 4:00 and Sundays 8:00 a. M - 1:00 p. M PST.

Thank you,

Customer Service
CreditReport.com

—Original Message

From: Loubna
Sent: Wednesday, November 08 10:29 AM
To: support
Subject: Membership cancelation

Hi, I am writing to request you cancel my membership

From creditreport.com My Full name

Thanks,
Loubna

Dale
Falls Church, Virginia
U.S.A.

Company: Free Credit Report.com
Country: USA
State: California
City: Irvine
Address: PO Box 19729
Phone: 8774816826

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