UCC TotalHome
Local Myrtle Beach, SC Former Franchisee James Gengaro Gives Italians a Bad Name

We joined UCC Myrtle Beach for 4 years in 2003 and immediately order several items. From the first item ordered I had an issue with the owner, James Gengaro, regarding excessive freight charges. It took me 3 months to get him to refund me $28.

The last transaction I conducted with him was the ordering of furniture costing about $2200, which represented about a $700 savings.

The furniture was finally delivered in 12 weeks, 8 was quoted, DAMAGED. I proceeded to call Gengaro's office to report the damage and several other issues. I was assured it would get corrected.

After phoning back and forth for about a month, I got fed up. I called my credit card company to dispute the charge and sent Gengaro a registered copy.

Once I received confirmation Gengaro received the letter, I went to the "store" and it was locked with an "Out of Business" sign. No info, no help whatsoever.

I tracked down the parent company and believe it or not they must have known what a scumbag Gengaro was. They immediately satisfied me beyond my expectations.

I have just ordered a deluxe massage recliner from UCC, I deal only with the Home Office, and will save about $2000 on a $2700 purchase.

I don't believe UCC as a company is bad. I do believe they should monitor their Franchisee closer. We experienced the biggest scumbag you could imagine in James Genaro (and his wife was no better}. I guess be careful who you deal with.

Company: UCC TotalHome
Country: USA
State: South Carolina
City: Myrtle Beach
Phone: 8008276400
Site: members.ucconline.com/default.asp

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