Rent A Center
Rip Off Bad Customer Service Practices

I'm a former employee of RAC in NC. I worked for them 4 years. I just want to point out that EVERYTHING you can find on these rip-off-reports about RAC is TRUE.

My ex-manager forced us to ram on customers that were late on their payments including but not limited to:

Calling their references 10 times a day using different names and discussing private information
Going to their homes and jobs and talking to their neighbors or supervisors/co-workers
Use false claims such as I'm coming with the police to your house we just filed criminal charges against you I will destroy your credit

One day, my manager asked me to look at one customer's garbage and find out any information I could about her

Also most managers keep RAC merchandise in their homes and they sale it on their own.

It is not uncommon to see drug trafficking going on in some stores.

I'm not saying that RAC approves this behavior, but they have NO CONTROL on their employees.

Yes I know, I'm probably going to get lots of rebuttals stating something like you are probably hurt because you didn't make manager, etc. Don't bother, I was offered a manager position and refused it.

My advice: DO NOT rent from RAC if you don't want your life destroyed

Company: Rent A Center
Country: USA
State: North Carolina
City: Charlotte
Phone: 7073932915

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