Her Room
Ripoff Worst customer service including slow or no refund and incorrect size conversion chart

Looking for larger-cup bras, I browsed online. One of the places I found was HerRoom.com. The home page had the following statement: Free Shipping Easy Returns. Both statements were misleading or false.

It took me a long time to decide on just the right bra, but after hours of browsing Her Room, I decided on God001 36G Black bra. The fitting instructions at the Her Room website insured me that if I fit into a Panache 36G bra, that I would fit into the Goddess001 - 2010 in 36G. I trusted that information and ordered that bra. I also ordered a couple of other items and received free shipping.

When I received the order and tried the Goddess bra on, the fit was obviously too small. With the promise of an easy exchange I called the company. I was immediately asked for more money for the replacement bra, so I paid. I was taken aback by that, because the company's promise made the return/exchange seem more pleasant, or at the least better than Show me the money!

On 8-18-'06, I sent the God001 36G Black bra back with the merchandise return label included with the first order. Three weeks went by with neither contact, nor refund made from Her Room. I emailed Her Room on 9-08-'06 regarding that fact. I received a reply by Lynn in customer service. She stated, Our return/exchange process takes roughly 4-5 weeks". Finally on 9-21-'06, Kim from customer service emailed that the refund was being issued. However, I was stunned by not only the shipping fee charged to me, but the so-called free shipping offer was recalled, because I sent an item back. The bra cost me $38. I was given $27.05 back as a refund. I should not have had to pay for the wrong advice from the website and they should not renege on the free shipping!

Meanwhile, I received the replacement bra. It was a God001 2010 36H Black bra. It fit more like a DDD cup. I immediately called Her Room customer service to explain my disappointment with the misfit of both bras. When I said I was simply letting them know and not making a complaint, customer service brushed me off with Oh, no problem. She wasn't truly listening to me. She was quite patronizing.

On 8-25-'06, I sent the second Goddess bra back. Again, I never had contact from the company. However, I had contacted them several times. Each time it was as if they never processed the information from the previous contact. On 10-08-'06 I emailed inquiring about the refund. Lynn from customer service replied that a refund was issued on 9-21-'06. That was for the first refund! I emailed them again to clarify. Their response was that they never received the package.

I contacted the USPS to report the lost parcel. I surmise that the parcel is sitting in a warehouse, misplaced by this shabby company Her Room.

Company: Her Room
Country: USA
State: Texas
City: Dallas
Address: P.O. Box 671269
Phone: 8005586779

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