Legacy Long Distance - Curtis Brown
Ripoff stops here! - How to fight back!

My husband used our credit card to call me from a pay phone in Fremont California. We spoke for two minutes, and he was told the fee would be 75 cents.instead, we got two charges on our card, one for $25 and another a few days later for $12.39.

I contacted the company to dispute the overcharge and they required me to call their directory assistance line for a further $6. So I went online and found their regular business office contact. The person I spoke to was entirely rude and of no help whatsoever, so I called my bank. After getting no help from the bank, and a host of nonsufficient funds fees, I called Consumer affairs.

The California Department of Consumer Affairs advised me to call the California Public Utilities Commission and file a complaint with them and with my county district attorney. I am in the process of doing this now. Meanwhile, I found usacomplaints.com from Shalisha and Alma and thought I would offer some new information.

Call and complain to the PUC and your county district attorney if you have not yet received satisfaction. The information to get the PUC follows:

Send a copy of phone bill or bank statement to PUC with a written dispute.
CPUC
Attn Consumer Affairs Bureau
505 Van Ness Ave
San Francisco, CA 94102

Fax 415.703.1158

Online Dispute
www.cpuc.ca. Gov/static/forms/complaints/index.htm

If the PUC doesn't help you, go to the Federal Communication Commission and file a complaint there. The website to the FCC is http://www.fcc. Gov/cgb/complaints_general.html.

Good luck! Also, if you would like further information about how to fight this company and get your money back, please reply with your secure contact information and I will be happy to call and help you out further.

Legacy's perfidy stops here!

Company: Legacy Long Distance - Curtis Brown
Country: USA
State: California
City: Long Beach
Address: One World Trade Center
Phone: 8005775534

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