American Home Shield
Water heater blown, plumber refused coverage after unit was removed

After I logged on here and saw 150 complaints about American Home Shield, oh and I thought I was the only one. We woke up this morning to find our water heater had blown up I called AHS oh no problem we will send a plumber out to look at it, and it is covered under your policy, 4 hours later the plumber shows up and we had removed the water heater because it was leaking water all over our hardwood floors, oh big problem once we removed the water heater it was no longer covered, because we removed it the plumber couldn't diagnose the problem, well I am no plumber and it didn't take a rocket scientist to figure out the water heater had blown.

So I call them to argue the fact that we didn't want anymore water damage to our floors was why we removed it. Oh too bad, I asked them why they did not tell me that this morning when I called they said they would never tell a customer not to remove anything, and I said of course you wouldn't, because then you would have had to replace it. This piece of s@t company gets away with another rip-off just like the hundred and fifty before me. Well its off to Home Depot oh and this WILL be covered, under my American Express. Lori Castro Valley, California

Lori
Castro Valley, California
United States Minor Outlying Islands

Company: American Home Shield
Country: USA
Phone: 8007764663

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