AT&T
Late Fee Charged Because Bank Payment Was Mailed Instead of Electronic

I was zapped for a $5 late fee from AT&T even though the bill was paid on time from my Bank of America bill pay.
When I quizzed the bank why the payment was marked late they responded:

The payment method is determined automatically by our system. One of the main factors is the method by which payees prefer to receive payments. If a payment can be issued electronically, we attempt to do so because it is the most efficient method.

At this time AT&T (SBC-AR, KS, MO, OK, TX) does not accept electronic payments.
The bank is forced to mail the payment to them which takes forever compared to electronic payment.

I tried to respond to AT&T via the Web site but it doesn't offer any e-mail options. AT&T thinks I'm supposed hang on the line forever to even get a response from them.

I think this is just archaic this day in age not to be able to respond to a company that won't accept e-mail or electronic payment. It takes almost a week to pay my bill but all my other bills have already cleared and paid.

Company: AT&T
Country: USA
State: Texas
City: Dallas
Address: PO Box 6300047
Phone: 8005857928

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