ADT Security Services
Dishonest - misrepresented contract information double billing Ripoff Little Rock Arkansas Nationwide

I signed a service contract with ADT Security Services Inc.in July.in July of we moved the mobile home that the system was installed in. I had forgotten about the three year service agreement, and thinking it was just a two year, I contacted ADT to see about cancelling the service. Of course they let me know that I still had another year to go, which was fine. I do believe in fulfilling my obligations. I told the service representative that we were thinking about not having a land phone line put in at the new location, and I was told that they could work with that by installing a cellular unit if need be. The representative had me sign the paperwork to have the cellular unit installed. I was told that it was standard procedure, just a modification for the system installed in the home already. I asked what we should do if we decided to go ahead and have another phone line connected, and I was told that if we changed our minds about the phone line after the move, just to let them know and they would take care of it. Either way, I just needed to contact them after the move so they could get things going again. I also asked if I would still be able to cancel the contract after the next year was up if we felt we no longer needed it, and I was told that there shouldn't be a problem with that. After the move (we did end up having a land line put back in) I began to be double billed for services. The company was billing me through both my old address and the new address. It took about four months to get this cleared up. Finally, at the end of the three year contract period I contacted ADT to let them know that we no longer needed the system. I was told that the contract was not up, because ADT considers ANY move to be the start of a new contract, and that because we had moved the service the year before, to cancel I would have to pay several hundred dollars in early termination fees. It looks as if they are considering the papers the rep. Had me sign to add the cellular unit as a new contract, which is NOT what I was told at the time. I'm puzzled, angry, and confused, and not really sure what to do. I feel as though I have been robbed on more than one occasion by this company which I looked to to protect me and me family.

Company: ADT Security Services
Country: USA
State: Texas
City: Sunnyvale
Phone: 8002382727
Site: adt.com

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