Certified Security Systems
Deceptive tactics in contract signing and billing

My family was first moved to Tallahassee, FL in July and entered into a rental agreement of one year at a house. The landlord had security system installed and still had one year of prepaid service with Certified Security.
He asked that I come in to put my info in the system for emergency service contact.

When I was there, I signed some kind of paperworks which I was not informed that it was a 3 year contract.

A year later, the landlord took the house back to sale. He also took possession of the security system remote.By not remembering/knowing that I was under a contract, I moved without contacting Cetified Security in July.

During the next two years, my wife and I, from time to time, received phone calls from Certified Security systems' call center informing us of system malfunctions or alarms. Each time, we informed Certified Security that we no longer reside at the address. No one informed me at all of contract or billings.

In June we started receiving collection calls from Certified Security of unpaid services (for the past two years). There had been no bills in writing.

I had attempted to contact Certified Security Systems multiple times and spoke to multiple personnels and they had not informed me of: I need to cancel the service in writing and without this, billing will continue as well as a new contract is to be automatically renewed.

Not until Sep. that's when I was informed of the cancellation requirement but that was already too late to stop the contract to get renewed for another three years.

Certified Security will no longer speak with me and referred the account to Collection Agency. Though no bills in any form has presented to me in writing to date.

Company: Certified Security Systems
Country: USA
State: Florida
City: Jacksonville
Address: 9456 Philips Highway, Suite 7

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