Pinnacle Security
Unreasonable contract

Shops, Products, Services

I installed a Pinnacle alarm system in May. I asked the sales person if there was a contract or if I could cancel at any time because there was the possibility I might be moving. He said there was no contract.

I did indeed move out of town and I called to cancel my service. I was told I had to pay the balance of the THREE YEAR contract, which adds up to approximately $1400. I told her I was told by the sales person that there was no contract and she apologized that I was given wrong information! I told her I've moved and no longer lived at that house and she said I could (a) transfer the service to who is living there now, (b) I could have it installed in my new house (I'm renting) or (c) pay the penalty. I asked who I could explain the situation to in order to get an exception made and she said no one would waive it.

Beware misleading sales and unreasonable practices!


Company: Pinnacle Security
Country: USA
State: Utah
City: Orem
Site: pinnaclesecurity.com
SUBMIT A COMPLAINT
  <     >  

RELATED COMPLAINTS

Pinnacle Security
Forged my signature on contract

Pinnacle Security
Pushy and Untrustworthy Sales Person-DO NOT BELIEVE THAT U CAN CANCEL

Pinnacle Security
Dishonest salesman

Slomin's Home Security System
Don't buy Slomins Security

Pinnacle Security
Ipoff misleading sales & product unfair contract "item not as discribed"

Slomin's Inc
Slomin's Alarm and their unclear contract

Pinnacle Security, LLC
Fraudulent and deceptive sales, breach of contract in

Castlerock Security - SAI Security
Pinnacle I asked them to cancel my service and they refused. They provide no proof of a contract yet want $239.44 to cancel early

Pinnacle Security
Dishonest, unethical sales practices, will lie and make promises they will not keep

Pinnacle Security
Company modified contract after I signed it. My copy doesnt match their copy. And I must pay

SUBMIT A COMPLAINT