Columbia House DVD Club
Told one price at checkout and in confirm. Email, but billed highe

Placed an order online on July 24. Was told at checkout the price was $45.52-total. Got a confirmation email shortly thereafter and that told me my order was received, and the total was $45.52 and that I had saved $30 plus.

Then when the order was processed and shipped they jacked the price to $57.15. When I contacted them they replied that it was necessary to purchase one at regular price to get the discounted prices on the others. Bull Crap!

The banner clearly stated 50% off no other purchase necessary. I even went into the fine print and could find no mention of having to get a full price selection first. I have been going back and forth with them for several days. The only replies I get from them are cookie cutter responses that keep repeating that I owe them $57.15. I have been very reasonable with them and offered to pay the price that I agreed upon at checkout and that they confirmed with an email to me. Obviously they don't care, or their customer service personel are all a bunch of retards who know only one reply.

I have reported them to the Better Business Bureau, the Attorney General of Indiana, and the Attorney General of Pennsylvania since they are in Indiana and I live in Pennsylvania.

I have also contacted their parent company, DirectGroup Bertelsmann, and hopefully will get satisfaction from them. I will not hold my breath however.

Company: Columbia House DVD Club
Country: USA
State: Indiana
City: Indianapolis
Address: 6550 E. 30th St. PO Box 91602

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